Uncategorised
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- Live the experience, The new water park is here!,
- Water slides and lots of games!,
- Live the experience, The new water park is here!,
New activity for kids! Τhe brand new splash park - water park!
It includes one pool -fresh water 225sqm with 3 slides. 2 smaller pools - fresh water with spring area section available for the younger guests
Children should be supervised at all times by their parents
Rules & regulations
- Waterpark & Splash Park operate daily 10:00-14:00 & 16:00-18:00).
- All Children should be supervised by their parents at all times
- The minimum age for children to use the Aquatower is 8years old
- All riders should wear swimwear
- Aquatower riders must be 120cm tall
- Aquatower special: Riders must be at least 90 cm tall
- Aquatube riders should be at least 90cm to ride
- Multislide: Riders should be at least 100cm - and max 140cm to ride
- Riders should not wear jewelry
- Divining is not allowed
- Water depth is under 30cm
- The riders should not exceed 50kg
Shuttle transfer from Thessaloniki SKG airport to Alexandros Palace
Shuttle transfer service operates daily connecting Alexandros Palace to SKG Thessaloniki airport.
Shuttle transfer runs every hour. Max waiting time approximately 60 min, due to assembling different flights.
First Shuttle Transfer from SKG airport to the hotel at 08:30. Last shuttle transfer from SKG airport to resort at 00:00
Shuttle transfer from Alexandros Palace to Thessaloniki SKG airport
Shuttle transfer service operates daily connecting Alexandros Palace to SKG Thessaloniki airport. Shuttle service runs every hour.
First Shuttle Transfer from resort to SKG airport at 07:00. Last shuttle transfer from resort to SKG airport at 22:00
Book with confidence
Book directly on our official website (including phone reservations) entirely worry-free
Flexible booking options for stays in 2022: when you book a stay with Alexandros Palace (ONLY Direct Bookings), you can benefit from Flexible Cancellation Policy
Free cancellations up to 2 weeks prior to arrival. In case of cancellation less than 14 days prior to arrival we may offer an alternative stay date***
Exclusive offers available
Reward Program for repeating customers
Best Rate Guaranteed*** (terms & conditions apply)
***Applies to accommodation only – does not include flights. The alternative stay dates should be of equal value
For questions or support with our terms & conditions, feel free to contact our Reservations Department email:
“Always there for you”
During these challenging times, the safety and well-being of our guests and staff remain our top priority. For that reason, we make sure we are constantly monitoring the WHO’s statements regarding Covid-19, as well as complying with all health regulations and applying all the necessary measures to ensure our visitors’ welfare.
In compliance with the Health Protocols, set by our Government, we are implementing the following processes:
Health & Safety
We have created an action plan that includes all the preventative measures we are taking, and according to which, we have designated a person in charge of educating our employees from each department and making sure that all guidelines are being applied.
Furthermore, we have produced a plan in order to be able to efficiently deal with suspected positive cases and we are partnering with local doctors and medical staff, specialized in handling and treating possible cases. A medical kit is also available at the reception of the hotel.
Cleanliness
We are creating new hospitality cleanliness standards with the aim of preventing the possible spread of the virus and maximizing safety for our people.
All surfaces in guest rooms and common areas will be frequently and thoroughly cleaned with hospital-grade disinfectants, while all public spaces will be naturally ventilated at all times. Unnecessary items will be removed from the rooms and the common spaces to avoid cross-contamination.
We are making sure that our Housekeeping staff are wearing PPE (Personal Protective Equipment) and are cleaning each room according to the guidelines. To avoid overexposure of the guests to the cleaning staff and the other way around, housekeeping services will not be performed on a daily basis, but only on demand. In the same way, bed linen and towels will be changed for the same guest only at request.
Guest Contact
We adhere to the basic measures to avoid the transmission of Covid-19 in all our communal areas. Our hotel employees have been trained to operate according to the official health guidelines and we provide them with the necessary PPE at all times. With the use of special signage, it is made sure that the required distance of 2 meters is always kept and furniture will be rearranged to provide more space for distancing, while hand sanitizers will be available in any public area.
We are changing our usual check-in and check-out procedures by extending the time a room stays empty between two subsequent occupancies. This is done, in order to ensure the proper cleanliness and natural ventilation of each room, as well as to avoid queues and overcrowding in the reception area.
Gastronomy
At Alexandros Palace, all our food and beverage handlers are trained on safe food practices, while our restaurant is now providing a-la-carte services to avoid buffet queues and possible cross-contamination that could occur by guests touching the food with their bare hands
Additionally, we have enhanced our room-service procedures, to ensure maximised safety for our guests and personnel.
Facilities
All our indoor & outdoor communal areas, such as lobbies, wellness spa, gym, conference rooms, recreational areas for kids, hair salons, and in-house boutiques are being disinfected and thoroughly cleaned, frequently and always according to the health guidelines set by the government.
The same rules apply to our outdoor swimming pool area. Sunbeds and tables will be rearranged to secure distancing and will be disinfected after every use, while proper chlorination of the water is being ensured at all times.
Alexandros Palace is located 110 km from the international SKG Makedonia airport Thessaloniki. The resort operates daily shuttle transfer service from / to SKG airport
Shuttle transfer runs every hour. Max waiting time approximately 60 min, due to assembling different flights.
- First Shuttle Transfer from Alexandros Palace to SKG airport at 07:00. Last shuttle transfer from Alexandros Palace to SKG airport at 22:00
- First Shuttle Transfer from SKG airport to the Alexandros Palace at 08:30. Last shuttle transfer from SKG airport to Alexandros Palace at 00:00
Guests arriving at the airport should look for the hotel’s representative holding Alexandros Palace sign.
Facilities
- Spa (including therapies & treatments, hammam, sauna, jacuzzi - upon reservation )
- Indoor pool – extra charge, reservation required
- 2 Restaurants
- 4 Bars ( 2 pool bars, Beach Bar, Main Bar)
- 1 Conference room (up to 300 pax) incl. projectors & microphones
- 1 Οutdoor kids pool (opening times: 10:00 – 18:00)
- 2 Outdoor adult pools (opening times: 10:00 – 18:00)
- Shuttle transfer Service From / TO SKG Thessaloniki airport
- Mini Market
- Tennis Court (free of charge)
- Fully equipped Gym
- Watersports & scuba diving center (PADI)
- NEW Splash park to operate by May 2024. The park operates daily from 10:00 till 14:00 & 16:00 - 18:00
- Kids Club Operating Mid June - Mid September 11:00 - 13:00, ( 4- 11years), reservation required
- Luggage Storage
- Doctor on Call (extra charge)
- Beach Towels (locally charged)
- Sun Beds & Umbrellas Free of charge at the Pool area I & Pool area II
- Sun Beds & Umbrellas at the Beach (min consumption applies per person per day)
- WiFi access FREE of Charge in rooms & public areas
- New Charging Station for EV (Electric Vehicles)
- Board Basis Available:
- Half Board (Breakfast & Dinner Buffet excluding drinks)
- Full Board (Breakfast - Lunch - Dinner Buffet excluding drinks)
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- Standard Garden View,
Occupancy
Size/m2: 20sqm
Occupancy
Max. Pax: 2 adults + 1 child
Min. adults: 1
Max. adults: 2
Min. child: 0
Max. child: 1
View: GardenAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning/ heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Beds
, ID:
1 - Superior Garden View,
Occupancy
Size/m2: 27sqm
Occupancy
Max. Pax: 3
Min. adults: 1
Max. adults: 3
Min. child: 0
Max. child: 1
View: GardenAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning/ heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In at 15:00 and Check-Out at 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Beds & Sofa Bed
, ID:
3 - Double/Twin Pool View,
Occupancy
Size/m2: 27 -30 sqm
Occupancy
Max. Pax: 3
Min. adults: 1
Max. adults: 3
Min. child: 0
Max. child: 1
View: PoolAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning/ heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Beds & Sofa Bed
, ID:
2 - Family Standard Garden View,
Occupancy
Size/m2: 40 sqm
Occupancy
Max. Pax: 2 adults +2 Children
Min. adults: 2
Max. adults: 2
Min. child: 0
Max. child: 2
View: GardenAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning/ heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Beds & Sofa Beds
, ID:
4 - Family Standard Sea View,
Occupancy
Size/m2: 40 sqm
Occupancy
Max. Pax: 2 adults +2 Children
Min. adults: 2
Max. adults: 2
Min. child: 0
Max. child: 2
View: SeaAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning/ heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Bed & Sofa Bed
, ID:
5 - Family Superior,
Occupancy
Size/m2: 50 sqm
Occupancy
Max. Pax: 4
Min. adults: 2
Max. adults: 4
Min. child: 0
Max. child: 2
View: Side SeaAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning / heating - Individually adjusted
Bathroom with shower or bath
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Bed & Extra twin beds
, ID:
6 - Junior Suite Sea View,
Occupancy
Size/m2: 40 sqm
Occupancy
Max. Pax: 2 adults +2 Children
Min. adults: 2
Max. adults: 2
Min. child: 0
Max. child: 2
View: SeaAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning / heating - Individually adjusted
Bathroom with shower
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
Double / Twin Bed & Sofa Bed
, ID:
7 - One Bedroom Suite Sea View,
Occupancy
Size/m2: 60 sqm
Occupancy
Max. Pax: 5
Min. adults: 2
Max. adults: 4
Min. child: 0
Max. child: 3
View: SeaAmenities
,
Complimentary Wi-Fi
Satellite television
Mini Bar Upon request - extra charge
Coffee and tea making facilities
Hairdryer
Air conditioning / heating - Individually adjusted
Bathroom with shower
Complimentary parking
Check-In: 15:00 and Check-Out: 11:00
Safe Deposit Box
Balcony / Terrace
One open plan bedroom with twin beds & sofa bed
One Master bedroom Double / Twin Beds
, ID:
8
- Standard Garden View,
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- Thalassa Restaurant,
- Location: Main Building
- Cuisine: Greek & International Cuisine,
- Service: Buffet
- Open for: Breakfast, Lunch, Dinner
- Opening Dates: April - October
- Operating Hours: 07:30 – 10:30 & 12:30 – 14:30 & 19:00 – 21:30
- Dress Code: Casual (lunch), Smart Casual (dinner)
- Seats: 250 pax.
- Access for disabled: Yes
- Reservation required: No
, ID:
10 - Certified Greek Breakfast,
The “Greek Breakfast” is the inspiration of the Hellenic Chamber of Hotels to connect the gastronomical wealth of the country with the Greek hotel guest experience. The “Greek Breakfast” promotes the regional local specialties and products.
Alexandros Palace is offering Greek breakfast corner at its restaurant with locally produced olive oil, olives, yogurt, honey and fresh fruits.
,
, ID:
13 - Board Basis,
Half Board & Full Board Available at main restaurant Thalassa:
- Half Board (Breakfast & Dinner Buffet excluding drinks)
- Full Board (Breakfast - Lunch - Dinner Buffet excluding drinks)
- Thalassa Restaurant,
- Extra info Restaurants:
Terms & Conditions
Half Board and Full Board are available ONLY at the buffet restaurant Thalassa. All other outlets (bars & restaurants ) at extra charge. -
- “Pearl” Lobby Bar,
- Location: Main Building terrace
- Service: Soft drinks, coffee, refreshments and alcoholic drinks.
- Operating Hours: 17:00 –01:00
- Access for disabled: Yes
- Entertainment: Live music during July - August
, ID:
14 - “Nero” Beach Bar,
- Location: Beach
- Service: A la carte Soft drinks, coffee, refreshments and alcoholic drinks. Grill & Snacks (burgers, club sandwich, salads)
- Operating Hours: 09:00 to 18:00
- Sunbeds & Umbrellas : minimum consumption 5€ per adult per day
- Access for disabled: Yes
, ID:
15 - “Ammos” Pool Bar,
- Location: Pool Area II
- Service: Soft drinks, coffee, snacks, refreshments and alcoholic drinks.
- Operating Hours: 10:00 – 23:00
- Sunbeds & Umbrellas : free of charge
- Access for disabled: Yes
, ID:
16 - “Aura” Pool Bar,
- Location: Pool Area I
- Service: Soft drinks, coffee, refreshments and alcoholic drinks.
- Operating Hours: 10:00 – 18:00 / Operating Mid-June up to mid-September
- Sunbeds & Umbrellas : free of charge
- Access for disabled: No
, ID:
17
- “Pearl” Lobby Bar,
- SPA:
SPA
- Indoor pool - extra charge, reservation required
- Therapies, massages
- Sauna
- Jacuzzi
- Hammam
- Gym - free of charge
- Adults Only, reservation required
- Opening hours: Tuesday - Sunday 10:00 - 19:00 (last appointment to be booked by 18:00)
- Family SPA program available 2 days per week (Tuesday & Thursday 10:00 - 12:00)
- Please Download our S23 SPA Pricelist here
- SPA - Τιμοκατάλογος:
Service Price Hair Removal Wax Full legs 30€ Half legs 20€ Bikini 20€ Back 35€ - SPA - Πακέτα:
Service Duration Price Z.E.N. Face Treatments Face Hydrating Treatment 40 mins 65€ Hyaluronic Dynamic Programme 60 mins 70€ High Protection Eye Treatment 55 mins 65€ Z.E.N. Body Treatments Deep Tissue Full Body Massage 60 mins 80€ Aromatherapy Body & Face Massage 60 mins 80€ Ancient Greek Spiritual Treatment 65 mins 100€ Hair Sculp Massage Treatment 25 mins 55€ Relaxation Back, Neck & Shoulders 30 mins 55€ Lymphatic Massage 50 mins 85€ Slimming Massage / Anti Cellulite Matherotherapy 45 mins 70€ Mediterranean Scrub 30 mins 65€ Happy Feet 30 mins 55€ -
- Rent a Boat & Water Sports,
Boat Rental
Become a captain for a whole day and live this unique experience. Discover golden beaches like Alykes and Karagatsi and nearby islands, such as Ammouliani and Drenia in the clear blue waters of the Aegean Sea!
-Depending on boat type no diploma is required
-Daily excursions to nearby islands and sandy beachesWater Sports (motorized and Non motorized)
- Aqua Slider (2-6 pax)
- Ringo (2-4 pax)
- Crazy UFO (2-8 pax)
- Disco Ball (2-6 pax)
- SUP
- Parasailing
- WaterSki /Wakeboard
- Water Bicycle (1-5 pax)
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, ID:
19 - Scuba diving & Scuba Kids,
Scuba Diving
- PADI Programs
- PADI Open Water - is the world’s most popular diving program for beginners
- PADI Advanced Open water - License to dive up to 30meters
- PADI Divemaster - It is the first professional level of PADI
- Scuba Diving for Kids
- Bubblemaker program specially designed for the young guests (8-10 years old) who want to experience scuba diving. PADI Certification
- Diving lessons for kids
- Mermaid Program for Kids:
- Mermaid experience introduces simple mermaid activities in confined water (that is, a pool or a place with pool-like conditions), at a depth shallow enough to step on. It is designed as a flexible, informative, enjoyable and controlled experience that focuses on allowing you to discover what mermaid diving is like. Minimum Age to participate 6 years old. No previous diving experience required
- Snorkeling program for Adults & Kids
- Snorkeling is aimed at younger ages and individuals who want to explore the seabed in shallow water, under the supervision of a trainer.
, ID:
18 - PADI Programs
- Sports & Activities,
Tennis Court
Tennis Court (hard court) available free of charge
Bike Rental
Mountain Bike Rental. Map with recommended cycling routes available
Gym - Fitness Room
Fully equipped gym, free of charge, reservation required
,
, ID:
21 - NEW Splash Park,
New Splash Park, available to the hotel guests
Rules & regulations
· Waterpark & Splash Park operate daily 10:00-14:00 & 16:00-18:00).
· All Children should be supervised by their parents at all times
· 8years old is the minimum age for children to use the Aquatower
· All riders should wear swimwear
· Aquatower riders must be 120cm tall
· Aquatower special: Riders must be at least 90 cm tall
· Aquatube riders should be at least 90cm to ride
· Multislide: Riders should be at least 100cm – and max 140cm to ride
· Riders should not wear jewelry
· Divining is not allowed
· Water depth is under 30cm
· The riders should not exceed 50kg
,
, ID:
22
- Rent a Boat & Water Sports,
- Conference Room:
Conference Room
- Conference Room with a capacity up to 300 pax (theater style)
- 2 Projectors
- Screen (Flipcharts upon request)
- Banquet facilities for weddings, baptisms or other social events
- Team building events
- Contacts:
Contacts
Sales Department:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Reservations Department:This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0030 2377 031424
Tel: 00302377440080
Fax: 00302377031100Reservations Department Working Hours:
Winter (November - April): Monday - Friday : 10:00 - 16:00
Summer (May - October) : Monday - Sunday: 09:00 - 18:00
Accounting Department:This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel.: +30 23774 40085
Fax.:+30 23770 21005 
Media Info / Downloads
Travel Agents and Tour operators may sign in to our online B2B system for instant availability & rates
If you do not have log in details, please Sign Up Here: https://alexandrospalace.swapsystems.com/signup
Should you need any further information or assistance, please email us:
This email address is being protected from spambots. You need JavaScript enabled to view it. Please find below marketing material to download
High resolution photos: Please download HereResort Map Available to Download Here
GIATA ID: 24744
GIATA Link: https://myhotel.giatamedia.com/24744
Should you need any further information, please feel free to contact our team:
Contact Sales:This email address is being protected from spambots. You need JavaScript enabled to view it.
Alexandros Palace is a family owned resort operating in Ouranoupolis / Halkidiki.The resort is built on a green hill (120,000sqm) next to a sandy beach, awarded with the blue flag.
The hotel is just a breath away from Mount Athos (UNESCO World Heritage Site). Operating seasonally from April through October, features 243 Spacious Rooms & Suites - 2 outdoor freshwater pools, 1 kids pool, 2 restaurants (Thalassa Buffet restaurant & Kritamo A la carte restaurant), 4 bars, 1 Conference Hall.
The Splash park operates daily from 10:00 till 14:00 & 16:00 - 18:00
Please scroll below for further details regarding Location / Accommodation / Restaurants / Bars / Hotel Facilities
We take the protection of your personal data seriously!
The company under the name “ASLANIDIS HOTELS AND TOURIST ENTERPRISES S.A.” and the distinctive title “ALEXANDROS PALACE” (hereinafter “Alexandros Palace”) has long been providing high-quality hotel services in a friendly environment that guarantees a unique accommodation experience.
Respecting your privacy is a top priority for us which is why we take all necessary technical and organizational measures to protect your personal data and guarantee that they are securely and lawfully processed.
Please read thoroughly the present Privacy Policy (hereinafter the “Policy”), which is in line with the data protection requirements laid out in the data protection legislation as well as the General Data Protection Regulation (EU) 2016/679 (hereinafter the “Regulation” and/or “GDPR”).
You can find all information in relation to data protection such as:
- the principles on the basis of which Alexandros Palace process your personal data
- the type of data we collect
- the way in which the data are collected
- the purposes of their processing
- the data retention period
- the recipients to which they may be disclosed
- your rights and the ways in which you can exercise them
The persons for whom the Policy is a concern: The present Policy is a concern for all those who visit Alexandros Palace and use its services (customers, visitors, tour operators etc.) or visit and navigate the official website https://www.alexandroshotel-halkidiki.com, use the online services, such as the booking form and the contact form, subscribe to the Newsletter, deal with us in any way during the provision of our services or interact with Alexandros Palace through comments and ratings in the company’s Social Media accounts, such as Facebook, Instagram, Twitter.
Data Controller: The above company under the name “ASLANIDIS HOTELS AND TOURIST ENTERPRISES S.A.” and the distinctive title “ALEXANDROS PALACE”, based in Tripiti, Ouranopoli, Chalkidiki, Greece, and legally represented, with VAT No 094296088, Registration No with the Hellenic Business Registry (G.E.MI.) 123990699000, Tourism Enterprise Registration No (ΜΗ.Τ.Ε): 0938K015A0172201, shall be responsible for the processing of your personal data in accordance with the data protection legislation and the Regulation.
Scope of Policy: This Policy applies to the data we collect in any lawful manner directly from you or from selected partners:
- on our official website https://www.alexandroshotel-halkidiki.com/
- through our online services and applications, such as when you fill in the online booking or contact form when you log in or you join the loyalty club
- when you book by phone or fax or in “walk-in” registration. In particular as regards your booking through the online booking system of our selected partner WebHotelier Technologies Limited, including any cancellations and modifications, you can be informed in detail by the Privacy Policy posted on the link https://alexandroshotelhalkidiki.reserve-online.net/privacy-policy
- the tour operators we cooperate with including their websites/platforms / applications (such as booking.com, Web Hotelier, HOTELBEDS PRODUCTS S.L.U)
- when you interact with us on our Social Media accounts, such as when you post comments or questions, or when you sign in using your Social Media accounts (social login)
- when we fulfil our responsibilities towards you under our client relationship by providing you with our accommodation services as well as with our personalized services throughout your stay at Alexandros Palace (such as spa services, concierge, sports activities, Mini Club activities, Babysitting)
- room hire for conferences, corporate and social events etc.
Which personal data we collect: According to the relevant definition of the Regulation, “personal data” means any information relating to an identified or identifiable natural person (“data subject”); an “identifiable person” means a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Moreover, “special categories of personal data” mean data concerning health, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning a natural person’s sex life or sexual orientation.
More specifically, we collect in accordance with the law and only to the extent necessary the following appropriate and necessary data for the relevant legal purposes explicated below:
- Your identity details (such as your name and surname, nationality, ID card or passport number, date of birth), password were required to login our online services (for instance if you are a tour operator)
- Your e-mail, country, date of check-in and check-out in online booking through third parties and/or tour operators (such as Booking)
- Date of check-in and check-out in combination with the room number, as they are included in the booking form.
- Any special request/preference you may have as well as the details of your arrival/departure at the airport in case you request transportation
- Financial and invoicing details (such as profession, VAT No, Tax Office (D.O.Y.), credit/debit card information).
- Contact details (such as postal address, telephone number, e-mail, mobile phone) you state in the booking form. Moreover, your e-mail will be required in order for you to modify (cancel/modify) your booking.
- In exceptional cases and in accordance with the current legislation, personal data belonging to the aforementioned special categories, such as allergies, nutritional needs, health data, facilities required for disabled people, that you disclose to us freely and with your explicit consent in order for us to ensure that your accommodation is safe and comfortable and that you are provided with the appropriate services.
- Preferences and interests: such as rooms with a view, nonsmoking rooms, the purpose of the trip (business or recreation)
- Facebook or Google account or e-mail when you join the loyalty club
- If you participate in a promotion, your name and surname, date of birth, contact details, e-mail, personal or professional interests may be required
- Data entered when you order a product or you use an additional service inside or outside the Alexandros Palace (e.g., Concierge service, transportation, participation in sports activities, spa, eating and drinking, purchasing products inside Alexandros Palace, Mini Club services, Babysitting services, lost & found services etc.)
- Data provided for room hire or the organization of events (for instance, in the organization of conferences, wedding receptions etc.)
- Your e-mail in order to receive our newsletter about offers/discounts and/or other promotions upon your prior and explicit consent
- Furthermore, when you visit our website https://www.alexandroshotel-halkidiki.com/, personalized information on the device by which you accessed the website, such as your IP address, geographical access data, unique device identifier, information on the browser, on the language of the browser and/or other relating information may be recorded. In no case is the use of the website revealed by personal IP addresses, while this data (web server logs) is periodically erased.
Data of minors: Please note that our services are not provided directly to minors and for this reason we do not collect the data of people under the age of 18 except for that provided to us by their parents or guardian during their stay at Alexandros Palace.
The purposes for which we use your data: In order for us to better fulfil our responsibilities towards you under our client relationship and to offer you the best accommodation experience possible, as well as to improve our services to better meet your needs pursuant to our legitimate interests, the following legal purposes support the collection of your data:
- The management of the room booking system, including online booking (such as keeping documents required by the current legislation) [GDPR article 6 (1) (b) and (f)]
- The provision of our services starting from the date of your check-in to the date of your check-out [GDPR article 6 (1) (b) and (f)]
- The fulfilment of our responsibilities towards you under our client relationship/mandate and for the correct and comprehensive provision of our services during your stay at Alexandros Palace, which is the main purpose of the processing of your data [GDPR article 6 (1) (b)]
- Invoicing and payment of the provided services [GDPR article 6 (1) (b), (c) and (f)]
- To respond to the requests/questions you send us through the communication channels both before and during your stay at Alexandros Palace or after your check-out [GDPR article 6 (1) (a)]
- For purposes of commercial communication, marketing, promotion of our services by electronic and/or conventional means, in case you have consented to such communication [GDPR article 6 (1) (a), (f)]
- To conduct customer satisfaction surveys and/or ratings regarding the quality of services provided by us (e.g., when you fill in a customer satisfaction questionnaire, etc.) as well as in any other case in which you have given your explicit consent [GDPR article 6 (1) (a), (f)]
- To manage entries in the loyalty club and discounts (GDPR article 6 (1) (a), )f)]
- To serve our legitimate interests after deeming that they are not overridden by your interests or fundamental rights and freedoms that require the protection of your data against the interests of Alexandros Palace [GDPR article 6 (1) (f)]
- In order to comply with the current Greek and European legislation as well as any other legislation on the basis of our legal or contractual obligations, as well as to fulfil our legal obligations under the current legislation, such as that on tourism, tax, accounting and administration [GDPR article 6 (1) (c)]
- To establish, exercise or defend our legal claims [GDPR article 6 (1) (f)]
Data Retention Period: Alexandros Palace shall retain your personal data in written and/or electronic form only for as long necessary to fulfil our legal and contractual obligations in accordance with the lawful purposes for which we collected them, after which it is securely erased unless a different retention period is provided for in the applicable law.
– The data collected through the contact form or through any other way of communication with Alexandros Palace, are kept for a maximum period of 6 months from the completion of the communication.
– The data collected through the social media accounts of Alexandros Palace, such as Facebook, Instagram and Twitter, shall be retained for as long as you remain connected in any way to these accounts and in accordance with the corresponding terms contained in the data protection policy of these social networks.
– Cookies shall be retained for a period specified according to their nature, the website that created them and the purpose for which they are used. For more information, please read the Cookies Policy [link]
– Moreover, personal data shall be retained for the period laid out in the relevant Legislation such as that on tourism, tax, accounting, e-privacy and the corresponding provisions of the law regarding their maximum retention period.
– If there are any civil legal claims/requirements, Alexandros Palace may retain the personal data until the completion of the legal time limit of such claims.
– The data we retain in order to send newsletters or for your participation in our promotional activities is kept until you tell us that you no longer wish to receive newsletters and/or promotional newsletters and/or promotions from us.
Access of data by third parties: We ensure that your personal data are processed legally and fairly. Alexandros Palace may on a case-by-case basis – and only to the extent necessary for the above mentioned purposes – disclose your personal data to our selected and trusted partners, who process the data on our behalf, on condition that they observe the confidentiality of said data, within the framework of our contractual commitments and maintaining the right to control over them, for the proper and efficient operation of Alexandros Palace.
Indicatively, the following categories of recipients are mentioned on a case by case basis:
- providers of IT products and services, as well as support services of all kinds of information and electronic systems and networks
- online booking management companies. Especially on our online booking system we collaborate with Webhotelier which is certified according to the PCI-DSS Level 2 standard and is controlled by Trustwave.
- Delivery services (courier)
- For tax purposes related to the repayment of the services provided by us and the issuance of the corresponding tax documents / invoices, Alexandros Palace discloses the personal data absolutely necessary
- to collaborating accountants / accounting – tax offices,
- to credit / debit card providers who process any payments by card. Your card details are encrypted, is not recorded and cannot be used for any purpose other than the above.
- Alexandros Palace, under the current legislation, may occasionally disclose only the absolutely necessary personal data for the performance and effectiveness of the agreements concluded between us, to safeguard our legitimate interests as regards the collection and settlement of debts that may have arisen as well as any other legal right and claim, to law firms, accounting / tax offices and accountants / tax preparers, notaries and bailiffs.
- Cooperating third-parties, in case you have given your consent for personalized services (such as transportation services from/to the airport, Concierge, Babysitting, Mini Club etc.)
- Alexandros Palace, in compliance with the current legislation, may be legally obliged to disclose your personal data, as the case may be, to the competent police, judicial, administrative, tax and other public authorities and bodies, upon their valid request, without prior notice to you.
Alexandros Palace ensures and guarantees that it only discloses the appropriate, relevant, suitable data and only the number of them required in view of the above mentioned purposes.
Transfers to third countries: Data may be transmitted by processors on our behalf to third parties outside the EEA for the purposes described herein only if appropriate safeguards have been provided. If the processors are based outside the EU and the EEA or the data are intended for processing outside the EU, the transfer of personal data takes place on condition that an adequate level of their protection is not undermined, for instance: (i) on the basis of an adequacy decision issued by the European Commission, or (ii) where appropriate guarantees are provided and enforceable data subject rights and effective legal remedies exist for data subjects are available, or (iii) binding corporate rules have been approved by the bodies, as well as in any other case provided for in the Regulation. Especially online booking data are stored in the cloud of Amazon Web Services based in North Virginia, USA, and in Frankfurt.
Information on your rights: We respect your rights as specifically laid out in the Rules of Procedure and we ensure that their exercise is facilitated. Said rights are:
- Right of access, that is, your right to be informed about which data, collected directly from you or from third parties, are processed by Alexandros Palace, the purposes and legal basis of their processing, any recipients or categories of recipients of your personal data, their retention period, as well as the rights of the data subject provided for in the relevant legislation and detailed in this section
- Right to rectification of any inaccurate personal data in order for them to be accurate, as well as the right to have incomplete personal data completed, by providing Alexandros Palace with a supplementary statement with your accurate and complete personal data
- Right to erasure of your personal data where one of the following grounds provided for in the Regulation applies: i. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; ii. you withdraws consent on which the processing is based and there is no other legal ground for the processing; iii. the personal data have been unlawfully processed; iv. the personal data have to be erased for compliance with a legal obligation in law, v. the personal data of a child have been collected in relation to the offer of information society services following consent given by the child or the holder of parental responsibility over the child
- Right to restriction of processing of your personal data where one of the following applies: i. when you contest the accuracy of your personal data, for a period enabling Alexandros Palace to verify the accuracy of your personal data; ii. the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; iii. Alexandros Palace no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
- Right to object to processing of your personal data in the specific cases provided for in Article 21 of the Regulation, including profiling, unless Alexandros Palace demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims
- Right to data portability, that is, your right to receive your personal data, which you have provided to Alexandros Palace in a structured, commonly used and machine-readable format, to the extent that this is technically feasible and provided that you have consented to the processing of your personal data or that such processing was necessary for the performance of the contract concluded between us, and to transmit those data to another controller
- Right to withdraw the consent (without any retroactive effects) that you have provided regarding an issue relating to the protection of personal data.
It is highlighted that the above rights may be restricted due to a legal obligation, such as in case you request that your data be erased, but we are obliged to retain them by law, e.g., tax law etc. or for the exercise of legal claims. Also, your rights to erasure, object or to restriction of the processing of your personal data may not be satisfied, in whole or in part, if they concern data necessary for the preparation and / or continuation of the contract / mandate between us, regardless of the source of their collection.
How to exercise your rights: In order to facilitate the exercise of your rights, we suggest, for your convenience, that you fill in the relevant form (link Exercise of Rights Form).
To exercise the rights described above and for any questions regarding the legislation applicable to personal data, you may simply and at any time contact Alexandros Palace as follows:
- through the online contact form
- by sending Alexandros Palace a letter to the postal address: Tripiti, Ouranopoli, 63075 Chalkidiki, Greece
- by telephone at: +302377031100
Alexandros Palace will respond to your request free of charge, without delay and in any case within one month of receipt of the request, except in exceptional cases in which the above deadline may be protracted for two more months, if required, depending on the complexity of the request or the number of requests. We will make every possible effort to respond to your request within thirty (30) days, in order to comply with it or to justify the legal reasons that do not allow us to do so.
We remain at your disposal to respond to your questions or requests at the e-mail
In case your consent is the legal ground for the processing of your personal data, we inform you that you may withdraw it at any time, in which case we may not be able to continue providing you with our services.
Cookies: We may use cookies to collect information about your navigation on our website. For more information about Cookies, please read the Cookie Policy
Data Security – Confidentiality: Alexandros Palace protects the confidentiality of your data and takes appropriate material and digital security measures (such as antivirus, firewall and SSL certificate) to prevent any unauthorized access and to ensure the integrity and availability of your data.
Disclaimer for third-party: We may provide links and hyperlinks to third party websites to facilitate the visitors and users of our website. Alexandros Palace does not control the websites of third parties and holds no responsibility for the content or hyperlinks of any of the websites to which the links point, nor is it responsible for the privacy practices they apply or for the content of the websites of third parties.
Competent Supervisory Authority in Greece: We would also like to inform you that if you have any complaint, you can contact the Hellenic Data Protection Authority at the following details: email
The applicable law to the processing of personal data by us: The Greek Law, as formulated according to the General Data Protection Regulation (EU) 2016/679, the implementing Law 4624/2019 and in general the current national and European legal and regulatory framework for the protection of personal data are the applicable law.
Settlement of disputes: The Parties mutually agree to make an effort to resolve in an amicable way any dispute arising out of this Policy in a spirit of mutual respect, by bringing them in out-of-court procedures, such as Mediation.
In the event that an amicable dispute settlement is not possible, the competent courts for any disputes related to your data shall be the Courts of Polygyros, Halkidiki.
Revision of the Privacy Policy: Alexandros Palace may, whenever it deems necessary at its sole discretion, revise this Policy, for instance for reasons of compliance with legislative amendments or optimization of its services. For this reason, you are invited to check this page every time you visit our website. Any changes will be posted on this website and the revision date will be noted.
Last version: June 2021
The company under the name “ASLANIDIS HOTELS AND TOURIST ENTERPRISES S.A.” and the distinctive title “ALEXANDROS PALACE”, based in Tripiti-Ouranopoli Halkidiki, and legally represented, with VAT No EL 094296088, Registration No with the Hellenic Business Registry (G.E.MI.) 123990699000, Tourism Enterprise Registration No (MH.TE.) 0938K015A0172201 (hereinafter the ‘Company”) guarantees that both your privacy and the protection of your personal data are respected when you browse its website https://www.alexandroshotel-halkidiki.com/
The framework in which the Company uses the Cookies technology is laid out in the present Policy.
Furthermore, you can read the Company’s Privacy Policy in order to be informed in detail of your personal data.
What are Cookies?
“Cookies” are text files with small pieces of data automatically installed and lawfully stored on your terminal equipment, such as computer, mobile phone, tablet etc., and more specifically on the browser of the visitor/user browsing a website, which are sent from a website to the terminal equipment of the user when they first visit the said website and follow the inverse course when the user visits anew the same website.
Cookies allow the website to “remember” the actions or preferences of the visitor with a view to facilitating them and to improving user experience when they browse the website at their next visit, regarding, for instance, language selection, connection data, and viewing preferences.
Cookies are unique for each browser, such as Google Chrome, Mozilla Firefox, and are divided into categories according to the purpose they serve and the way in which they operate.
Cookies are technically stored only after explicit consent is given by the user either through appropriate settings on the browser or through a different application, for the purposes of the transmission of information, for the provision of a service explicitly requested by the user, and for the purposes of the processing mentioned above.
Types of Cookies and their use by this website
The Cookies on the Company’s website help us to identify the user and, through statistical data, to improve the services we provide them with, such as by offering personalized services.
This collection of non-personal information and data that do not disclose the identity of the user does not affect them in any negative way and results in the faster and more efficient functioning of the website through statistical reviews and comparative remarks, in the faster provision of services to the user and in general in the improvement of the services of the present website.
This website uses the following cookies:
Strictly necessary/Functional Cookies: Strictly necessary cookies are very important for the proper functioning of our website, as they allow you to browse it and use its functions. These cookies do not identify your personal data.
Functionality and Analytics Cookies: These cookies relate to the improvement of our website and to the provision of personalized services (for instance, they memorize your options and preferences regarding safe browsing, that facilitate the browsing of the website and so on).
Improvement of the functioning of our website through cookies means that we upgrade user experience when they browse our website. The information that concerns the user and can be collected by this type of cookies is related to the server, the type of browser and the preferences of the user.
Secure Cookies: This type of Cookies may be used for security purposes (e.g., prevention of cyber-attacks and any other harmful activities).
Marketing Cookies: These cookies are necessary for advertisements according to the preferences of the user to be shown. These cookies can share that information with third parties for the purposes of targeted advertising to the user when they visit the websites of third parties.
Social Media Cookies: These Cookies are used in order for relevant advertisements to be shown outside the Company’s website. Also, these Cookies may be used to monitor your activities on the platforms and on the social media. These cookies are used by Instagram for the activation of the Instagram plugin on our website (more information on the link https://www.instagram.com/about/legal/privacy/), and by Facebook as soon as the relevant plugin is activated on our website (more information on the link https://www.facebook.com/policies/cookies/).
Google Analytics: and similar tools of www.google.com that relate to marketing. More detailed information on the link https://policies.google.com/privacy?hl=el).
Types of Cookies and their duration
Cookies are stored on your browser depending on their type, that is either session cookies, which means that they are stored for as long as you browse our website and are automatically deleted when you stop browsing, or they are persistent cookies, which means that they are stored for a longer period of time.
More specifically, the list of the cookies used on the website is the following:
How to delete Cookies
You should note that you can manage or even delete all types of cookies. They are deleted either automatically at their expiration date or manually through the browser of your terminal equipment at any time that you wish.
Select “Setting-Cookies and site data” in the menu of most browsers online to find more information on how to prevent your browser from accepting new Cookies, the way in which you can delete them, the way in which your browser will notify you when a new cookies is stored and the way in which you can deactivate them.
For more information on the Cookies and the way in which you can manage them,
you can visit the website: http://www.allaboutcookies.org.
Furthermore, we would like to inform you in case you reject cookies, the functionality of the website may be affected.
For any questions or remarks relating to the use of cookies, you can contact us at any time by sending e-mail to
Revisions of the Cookies Policy
The Company may at any time update or amend this Cookies Policy, in order to respond to any changes in the functioning of this website and the services it offers.
Any such amendments shall be published on this website and the revision date will be noted.
Revision: Ιούνιος 2021
We take the protection of your personal data seriously!
The company under the name “ASLANIDIS HOTELS AND TOURIST ENTERPRISES S.A.” and the distinctive title “ALEXANDROS PALACE” (hereinafter “Alexandros Palace”) has long been providing high-quality hotel services in a friendly environment that guarantees a unique accommodation experience.
Respecting your privacy is a top priority for us which is why we take all necessary technical and organizational measures to protect your personal data and guarantee that they are securely and lawfully processed.
Please read thoroughly the present Privacy Policy (hereinafter the “Policy”), which is in line with the data protection requirements laid out in the data protection legislation as well as the General Data Protection Regulation (EU) 2016/679 (hereinafter the “Regulation” and/or “GDPR”).
You can find all information in relation to data protection such as:
- the principles on the basis of which Alexandros Palace process your personal data
- the type of data we collect
- the way in which the data are collected
- the purposes of their processing
- the data retention period
- the recipients to which they may be disclosed
- your rights and the ways in which you can exercise them
The persons for whom the Policy is a concern: The present Policy is a concern for all those who visit Alexandros Palace and use its services (customers, visitors, tour operators etc.) or visit and navigate the official website https://www.alexandroshotel, use the online services, such as the booking form and the contact form, subscribe to the Newsletter, deal with us in any way during the provision of our services or interact with Alexandros Palace through comments and ratings in the company’s Social Media accounts, such as Facebook, Instagram, Twitter.
Data Controller: The above company under the name “ASLANIDIS HOTELS AND TOURIST ENTERPRISES S.A.” and the distinctive title “ALEXANDROS PALACE”, based in Tripiti, Ouranopoli, Chalkidiki, Greece, and legally represented, with VAT No 094296088, Registration No with the Hellenic Business Registry (G.E.MI.) 123990699000, Tourism Enterprise Registration No (MI.TE.) 1234567891011121, shall be responsible for the processing of your personal data in accordance with the data protection legislation and the Regulation.
Scope of Policy: This Policy applies to the data we collect in any lawful manner directly from you or from selected partners:
- on our official website https://www.alexandroshotel-halkidiki.com/
- through our online services and applications, such as when you fill in the online booking or contact form when you log in or you join the loyalty club
- when you book by phone or fax or in “walk-in” registration. In particular as regards your booking through the online booking system of our selected partner WebHotelier Technologies Limited, including any cancellations and modifications, you can be informed in detail by the Privacy Policy posted on the link https://alexandroshotelhalkidiki.reserve-online.net/privacy-policy
- the tour operators we cooperate with including their websites/platforms / applications (such as booking.com, Web Hotelier, HOTELBEDS PRODUCTS S.L.U)
- when you interact with us on our Social Media accounts, such as when you post comments or questions, or when you sign in using your Social Media accounts (social login)
- when we fulfil our responsibilities towards you under our client relationship by providing you with our accommodation services as well as with our personalized services throughout your stay at Alexandros Palace (such as spa services, concierge, sports activities, Mini Club activities, Babysitting)
- room hire for conferences, corporate and social events etc.
Which personal data we collect: According to the relevant definition of the Regulation, “personal data” means any information relating to an identified or identifiable natural person (“data subject”); an “identifiable person” means a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Moreover, “special categories of personal data” mean data concerning health, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning a natural person’s sex life or sexual orientation.
More specifically, we collect in accordance with the law and only to the extent necessary the following appropriate and necessary data for the relevant legal purposes explicated below:
- Your identity details (such as your name and surname, nationality, ID card or passport number, date of birth), password were required to login our online services (for instance if you are a tour operator)
- Your e-mail, country, date of check-in and check-out in online booking through third parties and/or tour operators (such as Booking)
- Date of check-in and check-out in combination with the room number, as they are included in the booking form.
- Any special request/preference you may have as well as the details of your arrival/departure at the airport in case you request transportation
- Financial and invoicing details (such as profession, VAT No, Tax Office (D.O.Y.), credit/debit card information).
- Contact details (such as postal address, telephone number, e-mail, mobile phone) you state in the booking form. Moreover, your e-mail will be required in order for you to modify (cancel/modify) your booking.
- In exceptional cases and in accordance with the current legislation, personal data belonging to the aforementioned special categories, such as allergies, nutritional needs, health data, facilities required for disabled people, that you disclose to us freely and with your explicit consent in order for us to ensure that your accommodation is safe and comfortable and that you are provided with the appropriate services.
- Preferences and interests: such as rooms with a view, nonsmoking rooms, the purpose of the trip (business or recreation)
- Facebook or Google account or e-mail when you join the loyalty club
- If you participate in a promotion, your name and surname, date of birth, contact details, e-mail, personal or professional interests may be required
- Data entered when you order a product or you use an additional service inside or outside the Alexandros Palace (e.g., Concierge service, transportation, participation in sports activities, spa, eating and drinking, purchasing products inside Alexandros Palace, Mini Club services, Babysitting services, lost & found services etc.)
- Data provided for room hire or the organization of events (for instance, in the organization of conferences, wedding receptions etc.)
- Your e-mail in order to receive our newsletter about offers/discounts and/or other promotions upon your prior and explicit consent
- Furthermore, when you visit our website https://www.alexandroshotel-halkidiki.com/, personalized information on the device by which you accessed the website, such as your IP address, geographical access data, unique device identifier, information on the browser, on the language of the browser and/or other relating information may be recorded. In no case is the use of the website revealed by personal IP addresses, while this data (web server logs) is periodically erased.
Data of minors: Please note that our services are not provided directly to minors and for this reason we do not collect the data of people under the age of 18 except for that provided to us by their parents or guardian during their stay at Alexandros Palace.
The purposes for which we use your data: In order for us to better fulfil our responsibilities towards you under our client relationship and to offer you the best accommodation experience possible, as well as to improve our services to better meet your needs pursuant to our legitimate interests, the following legal purposes support the collection of your data:
- The management of the room booking system, including online booking (such as keeping documents required by the current legislation) [GDPR article 6 (1) (b) and (f)]
- The provision of our services starting from the date of your check-in to the date of your check-out [GDPR article 6 (1) (b) and (f)]
- The fulfilment of our responsibilities towards you under our client relationship/mandate and for the correct and comprehensive provision of our services during your stay at Alexandros Palace, which is the main purpose of the processing of your data [GDPR article 6 (1) (b)]
- Invoicing and payment of the provided services [GDPR article 6 (1) (b), (c) and (f)]
- To respond to the requests/questions you send us through the communication channels both before and during your stay at Alexandros Palace or after your check-out [GDPR article 6 (1) (a)]
- For purposes of commercial communication, marketing, promotion of our services by electronic and/or conventional means, in case you have consented to such communication [GDPR article 6 (1) (a), (f)]
- To conduct customer satisfaction surveys and/or ratings regarding the quality of services provided by us (e.g., when you fill in a customer satisfaction questionnaire, etc.) as well as in any other case in which you have given your explicit consent [GDPR article 6 (1) (a), (f)]
- To manage entries in the loyalty club and discounts (GDPR article 6 (1) (a), )f)]
- To serve our legitimate interests after deeming that they are not overridden by your interests or fundamental rights and freedoms that require the protection of your data against the interests of Alexandros Palace [GDPR article 6 (1) (f)]
- In order to comply with the current Greek and European legislation as well as any other legislation on the basis of our legal or contractual obligations, as well as to fulfil our legal obligations under the current legislation, such as that on tourism, tax, accounting and administration [GDPR article 6 (1) (c)]
- To establish, exercise or defend our legal claims [GDPR article 6 (1) (f)]
Data Retention Period: Alexandros Palace shall retain your personal data in written and/or electronic form only for as long necessary to fulfil our legal and contractual obligations in accordance with the lawful purposes for which we collected them, after which it is securely erased unless a different retention period is provided for in the applicable law.
– The data collected through the contact form or through any other way of communication with Alexandros Palace, are kept for a maximum period of 6 months from the completion of the communication.
– The data collected through the social media accounts of Alexandros Palace, such as Facebook, Instagram and Twitter, shall be retained for as long as you remain connected in any way to these accounts and in accordance with the corresponding terms contained in the data protection policy of these social networks.
– Cookies shall be retained for a period specified according to their nature, the website that created them and the purpose for which they are used. For more information, please read the Cookies Policy [link]
– Moreover, personal data shall be retained for the period laid out in the relevant Legislation such as that on tourism, tax, accounting, e-privacy and the corresponding provisions of the law regarding their maximum retention period.
– If there are any civil legal claims/requirements, Alexandros Palace may retain the personal data until the completion of the legal time limit of such claims.
– The data we retain in order to send newsletters or for your participation in our promotional activities is kept until you tell us that you no longer wish to receive newsletters and/or promotional newsletters and/or promotions from us.
Access of data by third parties: We ensure that your personal data are processed legally and fairly. Alexandros Palace may on a case-by-case basis – and only to the extent necessary for the above mentioned purposes – disclose your personal data to our selected and trusted partners, who process the data on our behalf, on condition that they observe the confidentiality of said data, within the framework of our contractual commitments and maintaining the right to control over them, for the proper and efficient operation of Alexandros Palace.
Indicatively, the following categories of recipients are mentioned on a case by case basis:
- providers of IT products and services, as well as support services of all kinds of information and electronic systems and networks
- online booking management companies. Especially on our online booking system we collaborate with Webhotelier which is certified according to the PCI-DSS Level 2 standard and is controlled by Trustwave.
- Delivery services (courier)
- For tax purposes related to the repayment of the services provided by us and the issuance of the corresponding tax documents / invoices, Alexandros Palace discloses the personal data absolutely necessary
- to collaborating accountants / accounting – tax offices,
- to credit / debit card providers who process any payments by card. Your card details are encrypted, is not recorded and cannot be used for any purpose other than the above.
- Alexandros Palace, under the current legislation, may occasionally disclose only the absolutely necessary personal data for the performance and effectiveness of the agreements concluded between us, to safeguard our legitimate interests as regards the collection and settlement of debts that may have arisen as well as any other legal right and claim, to law firms, accounting / tax offices and accountants / tax preparers, notaries and bailiffs.
- Cooperating third-parties, in case you have given your consent for personalized services (such as transportation services from/to the airport, Concierge, Babysitting, Mini Club etc.)
- Alexandros Palace, in compliance with the current legislation, may be legally obliged to disclose your personal data, as the case may be, to the competent police, judicial, administrative, tax and other public authorities and bodies, upon their valid request, without prior notice to you.
Alexandros Palace ensures and guarantees that it only discloses the appropriate, relevant, suitable data and only the number of them required in view of the above mentioned purposes.
Transfers to third countries: Data may be transmitted by processors on our behalf to third parties outside the EEA for the purposes described herein only if appropriate safeguards have been provided. If the processors are based outside the EU and the EEA or the data are intended for processing outside the EU, the transfer of personal data takes place on condition that an adequate level of their protection is not undermined, for instance: (i) on the basis of an adequacy decision issued by the European Commission, or (ii) where appropriate guarantees are provided and enforceable data subject rights and effective legal remedies exist for data subjects are available, or (iii) binding corporate rules have been approved by the bodies, as well as in any other case provided for in the Regulation. Especially online booking data are stored in the cloud of Amazon Web Services based in North Virginia, USA, and in Frankfurt.
Information on your rights: We respect your rights as specifically laid out in the Rules of Procedure and we ensure that their exercise is facilitated. Said rights are:
- Right of access, that is, your right to be informed about which data, collected directly from you or from third parties, are processed by Alexandros Palace, the purposes and legal basis of their processing, any recipients or categories of recipients of your personal data, their retention period, as well as the rights of the data subject provided for in the relevant legislation and detailed in this section
- Right to rectification of any inaccurate personal data in order for them to be accurate, as well as the right to have incomplete personal data completed, by providing Alexandros Palace with a supplementary statement with your accurate and complete personal data
- Right to erasure of your personal data where one of the following grounds provided for in the Regulation applies: i. the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; ii. you withdraws consent on which the processing is based and there is no other legal ground for the processing; iii. the personal data have been unlawfully processed; iv. the personal data have to be erased for compliance with a legal obligation in law, v. the personal data of a child have been collected in relation to the offer of information society services following consent given by the child or the holder of parental responsibility over the child
- Right to restriction of processing of your personal data where one of the following applies: i. when you contest the accuracy of your personal data, for a period enabling Alexandros Palace to verify the accuracy of your personal data; ii. the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; iii. Alexandros Palace no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims
- Right to object to processing of your personal data in the specific cases provided for in Article 21 of the Regulation, including profiling, unless Alexandros Palace demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims
- Right to data portability, that is, your right to receive your personal data, which you have provided to Alexandros Palace in a structured, commonly used and machine-readable format, to the extent that this is technically feasible and provided that you have consented to the processing of your personal data or that such processing was necessary for the performance of the contract concluded between us, and to transmit those data to another controller
- Right to withdraw the consent (without any retroactive effects) that you have provided regarding an issue relating to the protection of personal data.
It is highlighted that the above rights may be restricted due to a legal obligation, such as in case you request that your data be erased, but we are obliged to retain them by law, e.g., tax law etc. or for the exercise of legal claims. Also, your rights to erasure, object or to restriction of the processing of your personal data may not be satisfied, in whole or in part, if they concern data necessary for the preparation and / or continuation of the contract / mandate between us, regardless of the source of their collection.
How to exercise your rights: In order to facilitate the exercise of your rights, we suggest, for your convenience, that you fill in the relevant form (link Exercise of Rights Form).
To exercise the rights described above and for any questions regarding the legislation applicable to personal data, you may simply and at any time contact Alexandros Palace as follows:
- through the online contact form
- by sending Alexandros Palace a letter to the postal address: Tripiti, Ouranopoli, 63075 Chalkidiki, Greece
- by telephone at: +302377031100
Alexandros Palace will respond to your request free of charge, without delay and in any case within one month of receipt of the request, except in exceptional cases in which the above deadline may be protracted for two more months, if required, depending on the complexity of the request or the number of requests. We will make every possible effort to respond to your request within thirty (30) days, in order to comply with it or to justify the legal reasons that do not allow us to do so.
We remain at your disposal to respond to your questions or requests at the e-mail
In case your consent is the legal ground for the processing of your personal data, we inform you that you may withdraw it at any time, in which case we may not be able to continue providing you with our services.
Cookies: We may use cookies to collect information about your navigation on our website. For more information about Cookies, please read the Cookie Policy
Data Security – Confidentiality: Alexandros Palace protects the confidentiality of your data and takes appropriate material and digital security measures (such as antivirus, firewall and SSL certificate) to prevent any unauthorized access and to ensure the integrity and availability of your data.
Disclaimer for third-party: We may provide links and hyperlinks to third party websites to facilitate the visitors and users of our website. Alexandros Palace does not control the websites of third parties and holds no responsibility for the content or hyperlinks of any of the websites to which the links point, nor is it responsible for the privacy practices they apply or for the content of the websites of third parties.
Competent Supervisory Authority in Greece: We would also like to inform you that if you have any complaint, you can contact the Hellenic Data Protection Authority at the following details: email
The applicable law to the processing of personal data by us: The Greek Law, as formulated according to the General Data Protection Regulation (EU) 2016/679, the implementing Law 4624/2019 and in general the current national and European legal and regulatory framework for the protection of personal data are the applicable law.
Settlement of disputes: The Parties mutually agree to make an effort to resolve in an amicable way any dispute arising out of this Policy in a spirit of mutual respect, by bringing them in out-of-court procedures, such as Mediation.
In the event that an amicable dispute settlement is not possible, the competent courts for any disputes related to your data shall be the Courts of Polygyros, Halkidiki.
Revision of the Privacy Policy: Alexandros Palace may, whenever it deems necessary at its sole discretion, revise this Policy, for instance for reasons of compliance with legislative amendments or optimization of its services. For this reason, you are invited to check this page every time you visit our website. Any changes will be posted on this website and the revision date will be noted.
Last version: June 2021
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- Indulge in the serenity of the simple things in life,
Respecting the natural landscape, our resort is built to blend into the surrounding scenery, offering visuals that cascade down to the sea, expanding your mind in a most unprecedented way. Here, you can expect a relaxing holiday that is also incredibly fulfilling for every family member, given we are one of the top family hotels in Halkidiki, Greece.
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Architecturally, our resort resembles a modern little village by the sea. The highlights of your enjoyment here are enhanced by our thorough facilities and ample choice of guest experiences available.
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Children have a designated world of their own at our ‘Mini Club (mid June -Mid September). We provide facilities and services that offer every single guest moments of relaxation and excitement, and this is what makes us the best choice of family hotels in Halkidiki, Greece.
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During your vacation here, you can rest assured that we will go above and beyond to ensure that every single guest enjoys a serene stay experience, whether it is aimed at relaxation, excitement of the senses or spiritual awakening.
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It is a place that is great for adults, fantastic for kids and perfect for families, whether guests do things together or separately. Join us in experiencing a world of serene enjoyment at one of the top family hotels in Halkidiki, Greece.
- General Facilities, (BEACH - SWIMMING POOLS - SPORTS-MINI MARKET),
Sunbeds and umbrellas available at the hotel’s private beach. The beach is connected to the hotel with an underground passage
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Sunbeds and umbrellas in the pool areas -- free of charge
Sunbeds and umbrellas on the beach free (limited consumption applies)
2 main outdoor pools with fresh water
1 indoor pool with fresh water (SPA area – extra charge)
1 outdoor pool freshwater kids pool
Watersports available on the beach (extra charge)
- Services,
Certified, 3hr long Greek Breakfast (07:30-10:30)
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24-Hour Reception
Breakfast Basket (Upon Request)
Laundry & Dry Cleaning Service
Concierge
Shuttle Transfer Service (extra charge)
24 hour wake up service
Wheelchair access to designated rooms & areas
Baby sitting Service (Upon Request)
Luggage Service
Early Breakfast for Groups (Upon Request)
Room Service
- Indulge in the serenity of the simple things in life,